Returns & Exchanges

It is important to us that you are 100% satisfied with any of the products that are purchased from Boutique Equines

If there is the odd occasion where you receive an item that has passed through our quality control process and is faulty we would appreciate you advising us immediately upon receiving.

Email us at [email protected] to discuss with us the most efficient way to return your item.

If the item is not faulty – return postage is at the expenses of buyer

Returns are accepted upon approval only & must be made within 14 days from the date of invoice with a copy of proof of purchase required

Sale items are not eligible for a refund,  exchange or credit note will be offered and notification of any unwanted item must be  made within the 14 day period

If the returning items are received outside of the 14 days, Boutique Equines may refuse any requests for exchange or refund;

  • Faulty items will receive a full refund or replacement
  • If you change your mind, an exchange or credit voucher will be issued
  • Received a Boutique Equines item as a gift and would like to exchange for another item to equal value
  • The original postage charge if applicable will not be included in the refunded unless item is faulty.
  • However once the item is used it is difficult to determine whether or not the item’s fault was due to manufacturer quality control issue or handling misuse.

Our guidelines to ensure a smooth transaction:

  • Item(s) returned must be in original condition, unworn, have original tags attached
  • Items sealed for hygiene reasons can only be returned if the seal is intact;
  • The item(s) must be new, undamaged, clean (with no horse hair) and in original packaging or box which must be in original condition;
  • The item must not be a special order item that was ordered at your request;
  • All care is taken to package your items for safe arrive via Australia Post or courier, Boutique Equines cannot take responsibility for items damaged in transit.
  • Should you be concerned about the your shipment being returned safely contact us for the best solution possible
  • Refunds will be processed via original method of payment – PayPal , bank transfer or credit card within 7 days of receipt of receiving providing all the above requirements are met

Please note that delivery costs will be excluded unless the item(s) returned is faulty or not the item(s) ordered.

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