Privacy Policy

Boutique Equines Privacy Policy

Privacy Policy – Updated December 2025

What is covered by this Privacy Policy?

This Privacy Policy sets out our policies for managing your personal information, specifically:

• the kinds of personal information we collect and hold, • how we collect and hold it;• the purpose for which we collect, hold, use and disclose it• how you can seek access to and correct it;• how you can contact us to make a complaint and how such complaints will be dealt with; and • how, and to who your personal information will be disclosed to overseas, and why.• If you need to contact us to discuss this policy, our contact details can be found below. In Australia, ‘personal information’ is any information or an opinion about an identified individual, or an individual who is reasonably identifiable.

Boutique Equines is committed to protecting the privacy of its customers. Boutique Equines is bound by the Privacy Principles set out in the Privacy Act 1993 (the “Act”). Boutique Equines will only collect, use and disclose personal information in accordance with the Act and this Privacy Policy.

By using this  site, you agree to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use the site. Boutique Equines may amend this Privacy Policy at any time and for any reason. The updated version will be available here.

Boutique Equines may highlight changes on the site but you should check the Privacy Policy regularly for changes. In this Privacy Policy, “personal information” is as defined in the Act.  It includes your name and email address.

Does Boutique Equines collect personal information?

Boutique Equines collects personal information that is necessary for our business activities and in order to provide and develop our services and products. We may do this in a number of ways, including – directly from you, when you provide it to us or third party contractor; from publicly available resources; by analysing our own records of the site; or from third party program (where you have consented to such collection or as permitted by applicable law).

We collect and hold personal information about customers, suppliers, job applicants, staff members, contractors, people who are interested in the goods and/or services that we offer or those entities associated with us offer and other people who come into contact with us.

Without limitation, the kinds of personal information we collect and hold may include your name, address and other contact details, which of our products and/or services you have purchased or when you use our website, including which of our pages you have accessed.

Boutique Equines may ask you to provide personal information (such as name, age, mailing address, phone number, email address and password) when you – make a purchase online | connect via Meta Platforms | participate in one of our competitions | contact us.

Should you choose not to provide necessary personal information when requested may result in certain website and/or other services not being available to you.

Collection of information – indirectly

As you navigate through the Boutique Equines website, certain information can be passively collected (that is, gathered without you actively providing the information) through various technologies, such as cookies, internet tags or web beacons and navigational data collection. Boutique Equines may use and combine such passively collected anonymous information to provide better services to site visitors, customise the site based on your preferences, compile and analyse statistics and trends and otherwise administer and improve the site for your use.

Use of personal Information

From time to time we may use your personal information for the following purposes:

-the purpose for which it was collected (and related purposes which would be reasonably expected by you);• purposes to which you have consented; or • as otherwise authorised or required by law.

The personal information that we collect about you may be used by us for a number of purposes connected with our business including to:

1. provide you with information that you have requested;

2. verify your identity;

3. contact you;

4. process orders you make through our websites or apps;

5. add you to our mailing list;

6. send you marketing materials;

7. promote our products and services;

8. deliver to you the products that you have ordered and provide you with customer service following these orders;

9. improve the website experience of our visitors;

10. provide a personalised experienced and personalised recommendations;

11. provide goods or services to you or to receive goods or services from you;

12. address any issues, problems or complaints that we or you have regarding our relationship;

13. contract with you; and

14. comply with our legal obligations.

We also use personal information for our own internal business purposes including:

1. for data analysis to improve our products, services and business;

2. auditing our internal processes to ensure they function as intended and that we comply with regulatory requirements;

3. for fraud and security monitoring;

4. developing new products and services;

5. identifying usage trends so we can understand which part of our services are of most interest to our customers;

6. determining the effectiveness of marketing campaigns so that we can adapt to the needs and interests of our customers; and

7. operating and expanding our business activities such as understanding which of our services are of most interest to our customers, so we can focus on our customers’ needs.

Disclosure of personal information

Boutique Equines will not disclose your personal information to any third parties except: to third parties appointed by Boutique Equines, including our website hosting partner and advertising partner, who assist us to perform services (in which case Boutique Equines requires these contractors to keep your personal information confidential and not to use or disclose it for any purpose other than the purpose of performing those services); where you have expressly consented, to carefully selected third party partners, so that they may inform you of offers, promotions and services; in the unlikely event that applies to all personal information collected by Boutique Equines or its assets are acquired by a third party, the information may be provided to that third party; in exceptional circumstances,Boutique Equines may be required or authorised by law to disclose personal information, for example to law enforcement authorities or to prevent a serious threat to public safety; or otherwise with your consent or where we believe it is appropriate to protect our rights.

Our use of online analytics tools and technology

We may collect personal information using cookies and other tools and technologies (including web beacons, device IDs, geo-location information, HTML5 local storage, Flash cookies and IP addresses).

Cookies are small files that store information on your computer, TV, mobile phone or other device which you use to browse websites (including our website) on the Internet. Cookies enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our website may not work as intended for you, or at all, if you do so.To the extent we collect personal information about you through our use of cookies and similar tools and technology, we will collect, use, disclose and hold such personal information in a manner that is consistent with this privacy policy and in accordance with the Privacy Act.We may also use cookies and other online analytics tools and technology provided by third-party partners on our website, including Google Analytics, Google AdWords, Google Ads Remarketing and Meta Pixel. To the extent required, we grant these third parties access to selected information in order to perform specific tasks on our behalf. They may also establish third-party cookies in order to deliver the services that they are providing. Third-party cookies may also be used to track you on other websites that use the same third-party service. As we have no control over third-party cookies, they are not covered by this cookie policy.

Our use of such tools and technology is subject to our compliance with the applicable terms and conditions, and the collection and processing of personal information by these third parties is subject to their applicable privacy policies.

Please refer to the privacy policies and privacy statements of Google and Meta for further information about how Google and Meta collect, use, process and protect personal information collected through the use of their technology and tools.
Cookies

A cookie is a data file that a website transfers to your computer. This enables the website to track the pages you have visited. A cookie only contains information you supply. It cannot read data on your computer. Our website uses cookies. You can set your browser to refuse cookies, however, this may mean you are unable to take full advantage of our website.

Variation of policy

We reserve the right to change this privacy and credit reporting policy from time to time to take account of new laws and technology, changes to our functions and activities and to make sure it remains appropriate. The updated policy will be available on our website.

Contact details

Please direct all complaints, requests and queries in relation to your privacy to: Privacy Officer PO Box 39, Patterson Lakes, VIC 3197, (e-mail address: [hello@boutiqueequines.com.au]

Limitation of Liability

We here at Boutique Equines are not liable for:

indirect, incidental, or consequential losses,
delays outside our control,
issues caused by incorrect delivery information provided by you.
Our total liability shall not exceed the amount paid for the order in question.

Change of these terms

We may update these Terms & Conditions at any time.
Updated versions will be posted on this page with a new “Last Updated” date.

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